FRANKFORT – On Monday, Amy Cubbage, general counsel for Gov. Beshear, updated Kentuckians on when the state’s unemployment insurance (UI) system will go live again after a temporary shutdown for security upgrades.
According to Cubbage, the system will go live again at 7 a.m. EDT on Apri 13. “So far, 100,000 letters have been mailed with new login information for claimants and the remaining letters will be mailed tomorrow. Knowing that the letters will not reach you in time for the system’s reopening, we will have call center assistance at 502-564-2900 available from 7 a.m. to 9 p.m. EDT for the next 10 days.”
Claimants can only get PIN assistance on this call line. Wait times are expected to be longest between 7 and 8 a.m. and between 8 and 9 p.m. when there are fewer call center staff on duty.
“A valid email address is required to verify identity in new registration process. Free email accounts are available through Google and Yahoo. You will also need the new eight-digit PIN to create the new account,” said Cubbage. “If you are not due to request benefits this week, please hold off on requesting a PIN via phone and wait for the letter.”