

By: Keith Kappes
Columnist
Carter County Times
Long before the pandemic drove so many of us to online shopping, U. S. merchants had developed a list of plausible reasons (or excuses in some cases) why the goods we wanted to buy were not available.
Sometimes, we were told that the particular item had been back-ordered and would be available within a few days. Or that it was a “loss leader” to draw us into the store but only a limited number were available and they already were sold out.
Even more creative was the storekeeper who said the factory workers were on strike and all production had stopped on the item we desired. Folks who sold clothing were likely to tell you they were out of your size.
My goal today is not to criticize those who sold or continue to sell their goods in those disappearing brick-and-mortar stores in shopping centers or the neighborhood convenience store.
I suspect that dealing with manufacturers, distributors and shippers has been a challenge since the first merchant sold the first store-bought goods to the first shopper.
But I learned recently that there is a trendy explanation for late delivery or no delivery of merchandise, especially if it comes from overseas. This new alibi grew out of the worldwide supply chain problems that we hear about almost daily.
National TV news shows us those hundreds of container ships anchored at seaports, waiting to be unloaded or the shortage of trucks and truck drivers to deliver the cargo to customers.
A furniture store manager confided in me that the six-week delay in getting my new recliner was due to a factory backlog in Arkansas. However, the furniture did arrive within that timeframe.
My informant said he would not insult my intelligence like some of his competitors were doing in trying to explain frustrating shipping delays to their customers.
He gleefully told me that those other furniture folks were blaming their delays, even for American-made goods, on the international supply chain issues.
He claimed that he would never tell anyone that their merchandise was “still on the boat”. That phrase resonated with me and I found it useful when my wife inquired about a small, American-made kitchen appliance she had asked me to order.
You guessed it! Without missing a moment of the game on TV, I told her it was “still on the boat”.
Keith Kappes can be reached at keithkappes@gmail.com






























